2. DATA COLLECTED

DATA STORAGE LOCATION

ERAM Cultural Center (ERAM Vision gGmbH) is based in Germany, and all data collected is securely stored within Germany in compliance with IONOS data privacy standards. Our hosting provider, IONOS, adheres to the EU’s GDPR regulations, ensuring that your data remains protected. For more on IONOS’s privacy practices, please refer to their policy here: IONOS Data Privacy Policy.

REGISTRATION DATA

If you register on our website, we collect and store your chosen username, email address, and any additional personal information added to your profile. You may view, edit, or delete your personal information at any time (with the exception of changing your username). Website administrators can also access this information for account management purposes.

PURCHASE DATA

To access product support and exclusive resources, we store purchase information, such as purchase codes, support expiration dates, and relevant user data. This information enables us to provide downloads, product support, and other customer services.

SUPPORT DATA

Registered users with an active support account may submit support requests. These requests are managed through our third-party support system, Ticksy, which complies with the EU/US “Privacy Shield” standards. Each time you submit a support ticket, you consent to the storage and management of your data within Ticksy. For further details, please see the Ticksy Privacy Policy.

COMMENTS

When you leave comments on the website, we collect the information entered in the comment form, along with your IP address and browser details, to assist with spam detection.

CONTACT FORM

Information submitted via the contact form is directed to our company email, hosted by IONOS, which adheres to the EU/US “Privacy Shield” framework. For more details, see the IONOS Data Privacy Policy.. Contact form data is used solely for customer service and is never shared with third parties or used for marketing.

GOOGLE ANALYTICS

We use Google Analytics to collect anonymous site usage data without storing personalized information. To opt out of Google Analytics tracking on our website, please use this link: [Google Analytics Opt-out].

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PURPOSE OF USING PERSONAL DATA

Your personal information is used in the following ways:

• Verification/identification during website usage;
• Providing technical assistance and support;
• Sending updates on significant news or changes;
• Monitoring account activity to prevent fraud and ensure data security;
• Customizing the website for a personalized and engaging experience;
• Ensuring the smooth performance of administrative functions.

By maintaining compliance with GDPR and our commitment to privacy, ERAM Cultural Center (ERAM Vision gGmbH) strives to provide a secure and personalized experience for all users.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

Meta

The Meta page plugins is used to display our Facebook – Instagram – Whats-app contents on our site. Meta has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Meta and your IP is not sent to a Meta server until you consent to it.

X

We use the X API to display our tweets timeline on our site. X has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: 

YOUTUBE 

YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. 

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

• cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
• wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
• wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

• Moodle.org: We share limited data with Moodle.org to enhance learning experiences and ensure user access to educational resources securely.
• Calendly: We share limited data with Calendly to streamline appointment scheduling, allowing seamless interactions while safeguarding your privacy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD-PARTY WEBSITES

ERAM Cultural Center (ERAM Vision gGmbH) may provide links to third-party websites on our platform. These websites are not monitored by ERAM Cultural Center for privacy or security compliance, and we assume no liability for the conduct or practices of these third-party sites.

Social media sharing links displayed as text or icons do not connect you to any third-party platform unless you click on them explicitly.

Please note that this Privacy Policy, along with any related policies and amendments, does not create enforceable rights for third parties, nor does it require us to disclose any personal information about our users. ERAM Cultural Center (ERAM Vision gGmbH) is not responsible for the information collected or used by any advertiser or third-party website. We recommend reviewing the privacy policies and terms of service of each third-party site you access through external links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times, it may become necessary or desirable for ERAM Cultural Center (ERAM Vision gGmbH), for legal purposes, to release your information in response to a request from a government agency or private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is necessary for a civil action, criminal investigation, or other legal matter.

In the event we receive a subpoena affecting your privacy, we may choose to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves. However, we are not obligated to do either. Additionally, we may proactively report and release your information to third parties if we believe it is prudent for legal reasons, such as suspicions of fraudulent activity. You release ERAM Cultural Center (ERAM Vision gGmbH) from any damages that may arise from the release of your information in response to law enforcement or private litigant requests.

Any sharing of personal data for legal purposes will be done only in compliance with the laws of the country in which you reside.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.